Privacy Policy

Larry's Plumbing Service LLC(“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through our website larrysplumbingservice.com and our services, how we use it, and the choices you have.

1. Information We Collect

When you contact us, request service, or opt in to text messages, we may collect:

• Your name, phone number, email address, and service address
• Details about the service you're requesting
• SMS consent status (whether you agreed to receive service and/or marketing text messages), along with the date, time, IP address, and consent language shown at the moment you submitted the form
• Basic technical information from your visit (page URL, referrer, UTM parameters, and general device/browser info)

2. How We Use Your Information

We use the information you provide to:

• Schedule, deliver, and follow up on plumbing services
• Send service-related text messages (appointment confirmations, job updates, dispatch notifications, and customer support), if you have opted in
• Send occasional promotional or marketing text messages, only if you have separately opted in
• Respond to your questions and provide customer support
• Improve our website and services
• Comply with legal, tax, licensing, and regulatory obligations (Texas Master Plumber License #41106)

3. SMS Messaging Program

We operate two separate opt-in SMS programs, each with its own consent checkbox:

• Service / Informational: appointment reminders, ETA updates, job status, and customer support related to a service you've requested.
• Marketing / Promotional: occasional offers, seasonal promotions, and community news.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to cancel, or HELP for assistance. You can also contact us directly at (214) 729-3586 to be removed from any list.

Mobile information and opt-in consent will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. Information sharing with subprocessors is limited to what is required to operate the SMS program itself (for example, a telephony provider that delivers the message on our behalf).

4. How We Share Information

We do not sell your personal information. We share it only with:

• Service providers that help us run the business (for example, our customer-management system, email provider, SMS platform, and website hosting) — bound to use the information only for those purposes
• Government or regulatory agencies when required by law, subpoena, or licensing obligation

5. How We Protect Information

We use commercially reasonable safeguards to protect the information you provide, including encrypted connections (HTTPS) on our website and access controls on our internal systems. No system is perfectly secure, and we cannot guarantee absolute security.

6. Your Choices

• SMS opt-out: reply STOP to any text from us at any time
• Email: you can request deletion of your email address at any time
• Access, correction, or deletion: contact us at (214) 729-3586 to request a copy of the information we have about you, corrections, or deletion of your record (subject to legal and licensing retention requirements)

7. Children

Our services are directed at adults, and we do not knowingly collect information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page. Please check back periodically.

9. Contact Us

Questions about this policy or your information? Contact us at:

Larry's Plumbing Service LLC
2139 South Farm to Market 549
Rockwall, TX 75032
Phone: (214) 729-3586