Job location: Rockwall, TX
A residential customer reported a water bill triple the normal amount. Our technician inspected the property and found a running toilet, a leaking pond pump cap, and a significant irrigation line leak in the pasture causing water loss. The irrigation system was isolated, and a repair bid was provided for scheduling once ground conditions improved.
Key Facts
- Service: Leak Repair
- Location: Rockwall, TX
- Technician: Evan
- Completed: November 9, 2026
We were called out for a high monthly water bill. Upon arrival, we talked with the customer. She told us that her water bill is about three times higher than it usually is. She did mention that there was a potential toilet running on the property.
We first started by taking a look around the property and noticed a lot of standing water in the pasture. The water meter was reading 8 gallons per minute being used. We checked the master bathroom toilet. The valve was half open, causing some water to leak by. We fully opened it and checked the water meter again. It was still reading 8 gallons per minute.
We took a look out back by the pump for the ponds. We noticed there was a small leak coming from the pump, specifically from a capped section. We replaced that cap and checked the water meter again. It was still reading 8 gallons per minute.
We did further investigation and noticed that water was rolling out from a couple of the irrigation boxes in the pasture. Due to the saturation of the ground, we are unable to dig and gain access to this leak. We are sending over a bid to the customer to schedule out for next week when the ground has had time to dry out. Pictures attached.
We isolated the irrigation line and double-checked with the water meter. We confirmed that the leak from the irrigation line is what's causing the high water bill.
Service area: Rockwall, Royse City, Rowlett, Garland, Plano, Highland Park, University Park
Hours: Available 24/7 — no overtime charges
Licensed: TX Master Plumber #41106. Fully licensed and insured.
Credentials: BBB A+ Rated · Family-Owned Since 1970
Contact: (214) 729-3586
Serving customers since 1970.