Job location: Rockwall, TX
A water heater flood stop device alarm led to the discovery of a roof leak in Heath, Texas. The technician found water damage around the vent stack penetration in the attic and saturated insulation. After identifying the roof as the source, the water heater and flood sensor were restored to operation while the homeowner arranged roof repairs.
Key Facts
- Service: Residential Service
- Location: Rockwall, TX
- Technician: Justin
- Completed: July 13, 2026
We were called out to a property where the customer reported that his flood stop device alarm was going off on the water heater we installed previously. Upon arrival, I noticed water stains coming from the vent stack that was penetrating the roof. I climbed up into the attic and checked the vent stack and noticed water around the vent stack that had absorbed into the insulation.
It was determined that the source of the water was coming from the roof penetration. The customer stated that he is going to have the roof replaced and is going to have his roofer come out to try and seal it in the meantime. I reinstated the water heater and the sensor for the flood stop device.
Service area: Rockwall, Royse City, Rowlett, Garland, Plano, Highland Park, University Park
Hours: Available 24/7 — no overtime charges
Licensed: TX Master Plumber #41106. Fully licensed and insured.
Credentials: BBB A+ Rated · Family-Owned Since 1970
Contact: (214) 729-3586
Serving customers since 1970.